TERMS & CONDITIONS

MyTeam11 Terms and Conditions

• This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of our website ‘www.myteam11.com’ (hereinafter referred to as the "Website", “Mobile Application”, or “Platform”). MyTeam11 Fantasy Sports Private Limited is incorporated under the Companies Act, 2013 having its registered office at Gate No.8, 275, Gandhi Path W, Guru Jhambeshwar Nagar A, Vaishali Nagar, Jaipur, Rajasthan-302021 India (hereinafter, referred to as "we", "us", "our" and “MyTeam11”).

• This document is an electronic record in terms of the Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

• For the purpose of these Terms and Conditions (defined hereinafter), "you", "your" or “User” refers to any natural or legal person (whether a registered user or otherwise) who accesses the Website, its contents and uses the services offered by MyTeam11 on or through the Website.

• Your use of our Website and its related sites, services and tools is governed by these Terms and Conditions contained in this agreement that applies to the Website (“User Terms”). By using the Website, you have impliedly agreed to and accepted these User Terms. If you do not agree or are not willing to be bound by the terms and conditions of these User Terms (and the rules and policies displayed on the Website), please do not click on the REGISTER/LOGIN, SUBSCRIBE NOW or any other related buttons and do not seek to obtain access to or otherwise use the Website. As long as you comply with the provisions of these User Terms, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

• MyTeam11 is not affiliated with any private or government sports leagues or tournaments unless explicitly stated. Additionally, MyTeam11 does not have any official association with any sports teams or individuals.

• The term "MyTeam11" used in these Terms and Conditions, refers to both the MyTeam11 Website and Mobile Application on Android Play Store and iOS App Store.

1. INTELLECTUAL PROPERTY

• You may download or copy Content only to the extent such download is expressly permitted in writing on the Website. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Content, the Website or any related software.

• Nothing on the Website will be interpreted as granting any license or right to use any image, trademark, logo or service mark on the Website. Anything transmitted to the Website by you becomes MyTeam11’s property and may be used by us for any lawful purpose. MyTeam11 reserves all rights with respect to copyright and trademark ownership of all material on the Website, and will enforce such rights to the full extent of the law.

• Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by MyTeam11 or by third parties who have licensed their materials to MyTeam11 and are protected by Indian and international copyright laws. The compilation of all Contents on the Website is the exclusive property of MyTeam11 and is also protected by Indian and international copyright laws.

• The Website, including all Information, is owned by or licensed to MyTeam11 and is subject to and protected by various intellectual property rights, including but not limited to the copyright, trade secrets, trademarks, service marks, brand names and other proprietary rights whether under contract, statute or any similar provisions ( “IP Rights” ). All IP Rights are and will remain the exclusive property of MyTeam11, its respective third-party licensors or third parties to whom it is attributed and in using the Website, individual Users will not obtain any rights, title or other interest in or to any information on the Website or related IP Rights.

• Subject to the above, individual Users are entitled to view the Information on the Website and to copy and print such information for personal use. Individual Users are not permitted to sell or distribute or otherwise deal with the Information on the Website or any deviations of such information without the prior written consent of MyTeam11. The Website uses different web analytics services and is compliant with its Terms and Conditions.

• By accepting the T&Cs, the User grants MyTeam11 and its affiliates, partners, licensors, and associates a worldwide, irrevocable, royalty-free, non-exclusive, sublicensable licence to use, reproduce, create derivative works, distribute, publicly perform, publicly display, transfer, transmit and/or publish their User's Content for the following purposes:

  • Displaying User's Content on MyTeam11;

  • Distributing User's Content to other users, electronically or through other media;

  • Storing User's Content in a remote database accessible by end users, for a charge; and

  • This licence applies to the distribution and storage of the User's Content in any form, medium or technology.

• Permission to modify, publish, transmit, sell, reproduce, create derivative works or publicly display any content on www.myteam11.com can be requested at [email protected].

• The User is solely responsible for any material it uploads, posts, emails, transmits or make available on MyTeam11 ( "User’s Content" ). The User ensures that it holds the intellectual property rights in their User's Content and that it does not infringe any third-party rights. User also agrees not to use or display any names, logos, marks, labels, trademarks, copyrights or intellectual property rights of any third party on MyTeam11. User accepts and agrees that MyTeam11 and its directors, employees, affiliates, and assigns will not be liable for any costs, damages, loss or harm, including litigation costs and counsel fees, arising from any claims by a third party resulting from the display or use of any names, logos, marks, labels, trademarks, copyrights or intellectual property rights on MyTeam11 through the User's omissions.

• The User consents to receive communications, such as announcements, administrative messages and advertisements, from MyTeam11 or any of its partners, licensors or associates.

2. USAGE OF WEBSITE AND MOBILE APPLICATION

• Users using the services offered by www.myteam11.com or the MyTeam11 App, including Features, by participating in various contests and games organised on the platform (“Contests”) are bound to follow these Terms and Conditions, and all other rules and regulations defined by MyTeam11.

• MyTeam11 reserves the right to modify or change these Terms and Conditions, rules and regulations at any time by posting them on www.myteaam11.com. By using MyTeam11 services, Users agree to time-to-time amendments that may be made. Users will be informed of any amendments via email to their registered address or by posting notifications in their accounts. If a User disagrees or does not accept the amendments, they can indicate their non-acceptance within the defined time frame. If a user fails to do so, they will be deemed to have accepted the changes. In case of non-acceptance, MyTeam11 reserves the right to restrict the User from using its services and features.

• Additional rules and regulations may apply to the various services offered as part of the features. If there are additional conditions that conflict with these Terms and Conditions, the additional conditions will take precedence.

• MyTeam11 offers several interactive functionalities on the App to enhance the user experience. These functionalities are referred to as “features” in all the sections of these Terms and Conditions.

• MyTeam11 may, at its discretion:

  • Restrict, suspend or terminate a User's access to all or part of www.myteam11.com or features of MyTeam11.

  • Change, suspend or discontinue all or part of the features.

  • Deactivate or delete a User's account and related information and files.

  • Reject, move or remove any material submitted by a User (v) Move or remove any content available on www.myteam11.com and MyTeam11 application (vi) Establish general practices and limits for the use of www.myteam11.com and MyTeam11 application

  • Revise or add to the roster of players for selection in a Contest

  • Assign its rights and liabilities to another entity (after informing users via registered email)

• MyTeam11 reserves the right to restrict, suspend, or terminate a user's access, deactivate or delete their account and delete their content without notice if they breach these Terms and Conditions or use MyTeam11 services or features illegally or inappropriately. MyTeam11 may also take technical or legal action against such a user.

• In case of suspension or deletion due to MyTeam11 negligence, MyTeam11 will repay the platform fee charged for any features. No refund will be made in case of suspension or removal due to:

  • Breach of these Terms and Conditions or inappropriate use of MyTeam11.

  • Circumstances beyond MyTeam11's reasonable control.

• By accepting these Terms and Conditions, Users agree to receive communications, including announcements, administrative messages and advertisements, from MyTeam11 or its partners, licensors or associates.

3. THIRD PARTY SITES, SERVICES, AND PRODUCTS

• MyTeam11 platform may contain links to third-party sites, services and products that are owned and operated by independent entities. These third-party sites may have different terms of use for users. MyTeam11 does not have control over or assume any responsibility for the content or practices of these third-party sites. The inclusion of links to third-party sites on MyTeam11 does not imply endorsement of such sites or any affiliation with their operators.

• Users transact with third parties, including payment providers and verification service providers, at their own risk. Users are solely responsible for reviewing the policies, terms and conditions of these third parties before conducting any transactions or availing of any services. By accepting the Terms and Conditions of MyTeam11, users agree that MyTeam11 is not responsible for any damages or losses incurred as a result of any transactions, correspondence or related activities with third parties. Any questions, complaints or claims regarding third-party products or services should be directed to the relevant vendor.

• www.myteam11.com and MyTeam11 application features content created and posted by both MyTeam11 and various third parties. MyTeam11 does not guarantee the accuracy, integrity or quality of the content created by third parties and such content should not be relied upon by users in connection with the use of the features provided by MyTeam11 or participation in any contests hosted on the platform.

4. PRIVACY POLICY

MyTeam11 collects user information, including personal details and payment information, at the time of registration. This information is subject to MyTeam11's Privacy Policy, which can be reviewed by users on the Privacy Policy page.

5. USER CONDUCT

• The terms and conditions, rules, regulations and terms of use established by MyTeam11 are binding on all users and must be strictly adhered to. If a user fails to comply with these terms, MyTeam11 reserves the right to take action against the user, which may include but is not limited to:

  • Restricting, suspending, or terminating a user's access to all or any part of MyTeam11's features;

  • Deactivating or deleting a User's account and all related information and files; or

  • Refraining from awarding any winnings to the User.

• By accepting the Terms and Conditions of MyTeam11, Users agree to provide accurate, current and complete information during the registration process and at other times as required by MyTeam11. Users also agree to keep their registration information up-to-date.

• Each User is allowed to register and operate only one account with MyTeam11, whether on the website or the app.

• Users consent to receive all communications from MyTeam11 by marking MyTeam11 emails as "safe senders." If a user does not receive MyTeam11 emails due to them being sent to the spam or junk folder, MyTeam11 will not be held responsible.

• Any password issued by MyTeam11 to a User is confidential and must not be shared with anyone else. Users are solely responsible for maintaining the confidentiality of their accounts and passwords and agree to immediately notify MyTeam11 of any unauthorised use of their passwords or accounts or any other security breach.

• Users are solely responsible for the security and confidentiality of any payment accounts linked to their MyTeam11 account. In case of any misuse of the linked payment accounts, MyTeam11 will not be liable and such misuse must be reported to MyTeam11 immediately.

• Users agree to log out of their accounts after the completion of each session. In the event of any loss or damage resulting from the failure to do so, MyTeam11 will not be held responsible.

• Users agree not to engage in or assist in the use of cheats, exploits, automation, software, bots, hacks, or any unauthorised third-party software designed to modify or interfere with MyTeam11's features and/or experience.

• Users agree not to copy or modify the technology and software associated with MyTeam11 and its features, nor to rent, loan, sell, assign, distribute, reverse engineer, grant a security interest in or otherwise transfer any rights to any of the associated technologies and software.

• Users agree not to modify or cause the modification of any files, technology or software associated with MyTeam11.

• Users agree not to disrupt or overburden the servers or computers supporting MyTeam11's services or the enjoyment of MyTeam11 features by other users or persons.

• Users agree not to access MyTeam11's User accounts, servers, or networks associated with MyTeam11's features by any means other than the user interface provided by MyTeam11. Users also agree not to engage in activities designed to circumvent or modify any security, technology, device or software associated with MyTeam11's features.

• Users agree not to use the MyTeam11 platform for any illegal or inappropriate activities, including, but not limited to:

  • Any action or communication that is obscene, offensive, indecent, racial, communal, anti-national, objectionable, defamatory or abusive;

  • Harassment, stalking, threatening or otherwise violating the legal rights of others;

  • Transmitting files that contain viruses, corrupted files, or any other software or programs that may cause damage or negatively impact the operation of another person's computer, www.myteam11.com, myteam11 application or any software, hardware or telecommunications equipment;

  • Advertising, offering or selling any goods or services for commercial purposes without the express written consent of MyTeam11;

  • Transmitting content related to services, products, surveys, contests, pyramid schemes, spam, unsolicited advertising or promotional materials, or chain letters.

• The User shall not engage in or support any sort of attack on MyTeam11, including but not limited to the distribution of a virus, denial of service or other attempts to interrupt the services provided by MyTeam11 or the use or enjoyment of other MyTeam11 users.

6. REGISTRATION

• To sign up for an account on MyTeam11, Users must provide their mobile number, which will receive a One-Time Password (OTP) for verification. Additionally, they can enter a referral code to receive a ₹25 Cash Bonus.

• Users can also sign-up using Truecaller if they have a Truecaller account and app installed on their phone.

• Once the User receives the OTP, they must enter it to complete the registration process and log in to their account. To participate in contests, Users must provide accurate information such as their date of birth and the pin code of their residence. The information provided for verification must match the information on their required documents.

• Before using any of the features provided by MyTeam11, participants must acknowledge that they have read and understood the Terms and Conditions and will comply with all the rules, regulations, and terms of use.

• Certain states in India have implemented limitations on fantasy sports and real money gaming platforms and are designated as restricted states.

• Please note that residents of Assam, Odisha, Telangana, Nagaland, Sikkim and Andhra Pradesh cannot participate in pay-to-play contests for fantasy sports. If a User accessing the services of MyTeam11 is found to be a resident of any of these restricted states, he/she will be entirely liable for any legal or penal consequences. MyTeam11 reserves the right to delete or deactivate their account and forfeit any remaining balance in their account.

• Furthermore, residents of Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim and Telangana cannot use the Rummy game on the MyTeam11 application. Finally, residents of these states (excluding Gujarat and Tamil Nadu) cannot use skill-based games on the MyTeam11 application.

banned states	Fantasy Sports	Rummy	Poker	Skill Based Games
Andhra Pradesh
Assam
Nagaland
Odisha
Sikkim
Telangana
Gujarat
Tamil Nadu

7. CONTEST(S), PARTICIPATION AND PRIZES

• The MyTeam11 platform conducts various contests as part of the features offered by MyTeam11. These contests include fantasy cricket, football, kabaddi, volleyball, basketball, handball, hockey, baseball, rugby and US football. Participants in the contests create fantasy teams consisting of on-field players from the relevant match, series or tournament. Points are awarded based on the performance of these players and the user with the highest aggregate of points is declared winner of the contest. MyTeam11 may declare more than one winner and distribute winnings accordingly in increasing order of their teams' scores. The contests comply with the "Fantasy Rules" and other terms, conditions and regulations mentioned in the "How To Play" section.

• Users may participate in paid versions of the contests by paying a pre-defined entry fee, as stated on the relevant contest page. An individual is authorised to create multiple teams for participating in contests unless otherwise specified. In the case of multiple-entry contests, users may submit more than one team but are not allowed to edit their teams after the match deadline is closed. MyTeam11 may limit the number of multiple teams allowed in a contest or the number of teams a single user account can create.

• MyTeam11 is authorised to charge a predefined entry fee for accessing the features. However, residents of restricted states are not allowed to participate in paid versions of the contests.

• MyTeam11 offers three variations in contests:

  1. Guaranteed Contests

     As the name suggests, guaranteed contests offer guaranteed winnings and will not get cancelled, even if they do not meet the participant requirements/ spots.

  2. Flexible Contests

     In flexible contests, there should be at least 3 users and a maximum of 100 users in the contest. If there are two users in the flexible contest, the respective contest will be converted into head-to-head. The flexible contests will get cancelled, if the contest receives less than 50% participation.
     For instance,
     If a flexible contest has a total of 20 spots and 8 users join the contest, this contest will be cancelled. For this flexible contest to carry on, a minimum of 10 users are required to join.

  3. Guaranteed + Flexible Contests

     Users will also find flexible + guaranteed contests. In these contests, league price and winning is varied depending on the number of users joining the contest. This contest will not get cancelled, irrespective of number of users joining the contest.

  Please note that the league price and winning distribution of flexible contests and Guaranteed + Flexible Contests will change once the match is live.

• MyTeam11 holds the right to abandon a contest, adjust its deadline, or change the deadline in unavoidable circumstances beyond its control. The platform can adjust the deadline by 10 minutes or 3 overs (whichever is less) before the official match start time for cricket and by a maximum of 10 minutes for other sports. If MyTeam11 is unable to cross-check the official match start time, it may adjust its deadline such that a maximum of 3 overs are bowled in the adjusted time. In the case of the official match start time being after MyTeam11's deadline, the platform may abandon, cancel or delay the start of the contest by extending the deadline in certain unavoidable circumstances, such as weather conditions, technical glitches, non-appearance of teams, natural disasters, etc.

8. PLAY FORMATS

• The game format offered on MyTeam11 allows the Users to create their teams even after the playing team for a respective match has been announced. The Users are allowed to create or edit their teams till the last moment, i.e., right before the beginning of the real match.

• The deadline for creating or editing teams is determined by the official start of the match, which may either be extended or shortened based on the sport being played. It is recommended that users save their teams frequently.

• The playing team information for live matches is sourced either from official sources or our experts but does not guarantee 100% accuracy. This information may be updated at any time.

• A green dot will be displayed next to the player's name on the Create Team page once the playing team information has been received from official sources.

• In the event of errors or inaccuracies in the playing team information due to the official data provider's shortcomings, no contest entry amount will be refunded. Users are advised to cross-check playing team information on other official platforms.

• It is possible that playing team information may not be available right before the start of the live match, but this occurs infrequently. Users are advised to be aware of this possibility.

9. CONTEST FORMATS

• MyTeam11 conducts contests as part of its features, offering both public and private contest options for Users to participate. The following Terms and Conditions apply to both public and private contests (but are not limited to):

• Public Contest:

  • MyTeam11 may offer a pre-defined number of participants for the public contest format of the contest.

  • The public contest format of the contest may be conducted as a paid contest, and the winner may be announced at the end of the contest.

  • The minimum number of participants required to make the contest operational may be pre-defined by MyTeam11. If the required number of participants is reached, the contest will start as scheduled. If not, the contest will be cancelled and the contest entry fee will be refunded to participants without any deductions or charges.

  • MyTeam11 is solely authorised to change or alter the total winning amount and the number of winners in any flexible public contest(s) on the app. For instance, the Infinity Contest on MyTeam11 is a flexible fantasy contest where the total winning amount and the number of winners are variable and can be changed at any given time, following the total number of participants in the respective contest(s). All the decisions or changes are made under the sole discretion of MyTeam11 Fantasy Sports Pvt. Ltd.

• “Teams War” Contest:

  • Points will be awarded to teams based on the performance of their individual players. The individual or team with the highest total points at the end of the match will be declared the winner.

  • The total points you have in the contest will be calculated by adding up the points from all of your teams. If you have multiple teams, the points from each of them will be combined to give your overall total points in the contest. For instance, if you have three teams in the contest, the total points will be the sum of the points from all three teams (Team 1 + Team 2 + Team 3 = Total Points).

  • It is a requirement to pay an entry fee for every team that you participate with. The cost of the entry fee must be paid for each individual team that is registered. Please note that failure to pay the entry fee will result in the team being unable to participate in the contest.

  • In the scenario of a tie for any rank, the winning amount will be shared equally among the players who are tied. This applies to any situation where multiple players have the same points, score or any other measurement used to determine the winner of a certain place.

  • MyTeam11 reserves the right to modify, suspend or cancel the contest, or the terms and conditions, at any time without liability. By entering the contest, users consent to the use of their personal information in accordance with the app's privacy policy.

• Private Contest:

  • MyTeam11 offers private contests as another form of a contest on its platform, allowing Users to create contest(s) and invite friends or other MyTeam11 users to compete.

  • Private contests are pay-to-play contests with a minimum of 2 participants and a maximum of 50 participants. The minimum winning amount can be ₹20, and the maximum winning amount can be ₹50,000. The users after creating a private contest/(s), will be given a unique identification code called the “Contest Code”, which can be shared by the users among other users to join the contest/(s).

  • The User who creates a private contest with 10 or more players is rewarded with a percentage share of MyTeam11's commission if the contest gets filled. The reward percentage is 15% if the contest is filled with 10-14 players and 25% if the contest is filled with 15-50 players.

  • The total winning amount in a private contest can be distributed among multiple winners, either manually defined by the User or automatically defined by MyTeam11. The User can choose between the two options while creating a private contest.

  • Changes to the winning amount and number of participants are not allowed once a private contest is created, except for the name of the contest.

  • To join a private contest, the invited User must provide the contest code and pay the contest entry fee. Private contests operate on a first-come, first-served basis and once the required number of participants is reached, no additional participants will be allowed.

  • Private contests will not be cancelled even if the required number of participants is not reached, and winnings will be automatically recalculated based on the number of joined participants.

  • In the automatic recalculation of winnings, winnings in decimal will be rounded off to the nearest whole number. If the winning amount ends in .5, it will be rounded off to the nearest whole number.

10. LEGALITY OF GAME OF SKILL

• The legality of games of skill, such as those offered on fantasy sports platforms, has been established by Indian gambling legislation and court decisions. The Public Gambling Act of 1867 does not apply to games of skill and in 2020, the Rajasthan High Court dismissed a Public Interest Litigation (PIL) by Ravindra Singh Chaudhary that questioned the legality of playing fantasy sports. The Court held that fantasy sports, as a game of skill where fees are paid to compete for prizes, are a legitimate business protected by Article 19(1)(g) of the Indian Constitution, which guarantees the right to engage in an occupation, trade or business.

• The Contest/(s) offered as the features are considered games of skill as their outcome depends on the participant's knowledge of the games of cricket, football, kabaddi, volleyball, basketball, hockey, handball, rugby, baseball, US football and players, their attention to the Contest and their ability to make strategic decisions. The success of participants depends on factors such as their knowledge of the statistics of the games, the form of the players and the conditions of the match. Participants are required to field well-balanced teams with available resources and make substitutions at appropriate times to earn maximum points.

• By participating in these Contest/(s), each Participant acknowledges and agrees that they are participating in a game of skill.

• More about the legality of MyTeam11 can be found at the website of the All India Gaming Federation (AIGF): www.aigf.in. AIGF is the apex industry body for Online Skill Gaming in India. AIGF’s self-regulation charter for Online Skill Gaming is based on the principles of Transparency, Integrity and Responsible Gaming.

11. ELIGIBILITY

• The Contest(s) are open to individuals who are 18 years of age or older and are currently residing in India.

• Individuals residing in the restricted states may not participate in pay-to-play contests as the laws of these states prohibit participation in games of skill where participants are required to pay to enter.

• Only those Participants who have successfully registered on MyTeam11 application and completed the required registration procedure are eligible to participate in the Contest(s) and earn winnings.

• MyTeam11 reserves the right to bar individuals residing in the restricted states from participating in the Contest(s).

• If a User is found to be a resident of any of the prohibited states and is found to have concealed this fact at the time of registration, MyTeam11 may take actions including but not limited to blocking, resetting, deletion or deactivation of the account.

• If the laws of the prohibited states change and residents are allowed to participate in paid versions of the Game of Skills, these users will be treated as new registrations and previous winnings will not be considered. Any claims of this nature will not be entertained.

12. SELECTION AND VERIFICATION OF WINNERS AND CONDITIONS RELATING TO THE WINNINGS

• Selection of Winners:

  • MyTeam11 will select the winners based on the highest aggregate score of their selected players in the designated round of the contest.

  • The number of winners and winnings to be distributed will be pre-defined by MyTeam11 before the game begins.

  • Individuals who are found creating teams on behalf of other users will be disqualified.

  • In the event of a tie, the winning users will be declared as the winners and the winnings will be divided equally among such participants.

  • If the users have not complied with the terms and conditions defined by MyTeam11, they will not be eligible to receive any winnings.

• Contacting Winners:

  • MyTeam11 will contact the winners of the contest(s) through email or mobile number provided at the time of registration/verification.

  • MyTeam11 will publish the list of participants on a separate webpage and inform the winners through email.

  • If a winner's name is displayed on the webpage but they have not received any communication, they must contact MyTeam11 within the specified time.

  • MyTeam11 shall not be held responsible for any communication or omissions that might lead to a situation wherein the results may not be communicated to the Winner. Therefore, users must provide complete and accurate details at the time of registration/verification.

• Verification Process

  • Participants must complete the verification process and submit the required documents within the specified time limit to withdraw/receive their accumulated earnings.

  • Requests for extending the time limit will not be accepted by MyTeam11.

  • MyTeam11 is authorised to disqualify any winner from withdrawing their accumulated earnings if:

  • The provided document or information is inadequate, incorrect, misleading, false, fabricated, incomplete or illegible

  • The participant does not fulfil the eligibility criteria

  • Any other ground as determined by MyTeam11

• Miscellaneous

  • Winning distribution and awarding decisions made by MyTeam11 are final, binding and non-contestable.

  • Participants in paid formats of the contest(s) must not be residents of restricted states.

  • MyTeam11 reserves the right to disqualify and suspend/terminate the accounts of participants who are residents of the above-mentioned states.

  • In case of a head-to-head contest with the same team and captain/vice-captain, no winner will be declared and contest entry amounts will be refunded to the respective user account.

  • A User creating or logging in multiple IDs from a single device is a fair play violation and will result in games not being visible to the respective user.

• Free Contest

  • MyTeam11 often organises free contests, where Users can earn winnings without paying any contest entry fee.

  • The winning amount can only be used to join further pay-to-play contests organised by MyTeam11 and cannot be used or withdrawn for any other purpose.

  • MyTeam11 reserves the right to forfeit the winnings of participants below the age of 18. MyTeam11 will disqualify such Users and can also suspend or terminate their accounts.

  • MyTeam11 is authorised to modify or change the winnings offered to the participants declared as the winners of Contest/(s) organised by MyTeam11, and the participants not raise any claim or question the decision of MyTeam11 related to the winning modification.

  • MyTeam11 makes no warranties about the quality, suitability or merchantability of the winnings and is authorised to modify or change the winnings offered.

  • MyTeam11 shall not be held responsible or liable for any damage or loss to the winnings during transportation and the customer will bear any transportation charges.

  • The winnings given to the participants are non-transferable, non-refundable and cannot be exchanged or redeemed for cash or kind.

  • Transaction charges for cash winnings will be borne by the customer.

• Suspicious Activity

  • Any suspected fraudulent or illegal activity to win the game, such as using third-party applications or hacking, will result in the immediate termination of the User's account.

• Intentionally losing

  • Any user engaging in, participating in, assisting or displaying a behaviour to intentionally lose a game or match, will be considered an unfair method of participation and will result in the immediate termination of MyTeam11 services for the User.

• Add amount-suspicious activity

  • Users can make transactions using multiple methods like UPI, Net banking and digital banking services.

  • MyTeam11 reserves the right to ask the user to verify the added amount in case of suspicious activity or unverified statements.

  • In case of any suspicious activity or unverified/manipulated statements, MyTeam11 holds the authority to suspend the user's account immediately.

13. PUBLICITY

• The winner of the Contest/(s) grants MyTeam11 and its affiliates the right to use their name, likeness, voice and comments for advertising, promotion and any other media purposes worldwide, without additional compensation or consent.

• The winner consents to be available for promotional events as determined by MyTeam11 without charge.

• The types of promotional events may include but are not limited to, press events, internal meetings, and ceremonies/functions.

14. LEVEL-UP POLICY

• To participate in the MyTeam11 Levels Program, you must be a registered User aged 18 years or older, with a valid account on the platform.

• Level Progression: To advance through the levels, follow these steps:

  • Register on MyTeam11

  • Create your fantasy team

  • Join your first cash contest

• Starting from Level 3, you need to fulfil both:

  • The required number of cash contest entries

  • The minimum total contest participation

• Specific levels offer additional rewards:

  • Level 5: Play 2 Skill-Based Games for a ₹5 Credit Bonus

  • Level 10: Complete your verification process for an extra ₹5

  • Level 15: Play 5 Skill-Based Games for a ₹10 Credit Bonus

  • Level 20: Successfully refer a friend on MyTeam11 for an extra ₹10

  • Level 25: Play 10 Skill-Based Games for a ₹15 Credit Bonus

  • Level 35: Play 20 Skill-Based Games for a ₹20 Credit Bonus

  • Level 45: Play 50 Skill-Based Games for a ₹25 Credit Bonus

  • Level 50: Play Rummy contests worth ₹100 for an extra ₹30

• Credit bonuses are awarded at every 5th level. The bonus amount and conditions may vary, as specified on your Level Profile Page.

• Access your Level Profile Page from the side menu by clicking your profile name. This page displays your current level, career stats, next-level requirements, playing history, and available rewards and cash bonuses.

• Deposits to your MyTeam11 account don't contribute to levelling up. You must use the deposited amount to join cash contests and participate in more matches to progress.

• Only amounts from the "Unutilized" or "Your Winnings" balance count towards levelling up; cash bonuses used for contest entries don't.

• MyTeam11 retains the right to modify, suspend, or terminate the Program, its rules and rewards, or any user's participation in the Program at any time, without prior notice.

15. GENERAL CONDITIONS

• MyTeam11 reserves the right to cancel or withdraw any Contest/(s) if it is deemed necessary for compliance with any governmental, statutory, or regulatory requirements or if it breaches legal guidelines.

• Participants agree not to make claims regarding such cancellations or withdrawals.

• Employees, directors, affiliates, relatives, and family members of MyTeam11 are not eligible to participate in any Contest(s).

• The User's MyTeam11 Wallet balance, including winnings and the amount added, will expire if not used within 365 days. MyTeam11 will make multiple attempts to remind the user of the impending expiry date through various communication modes such as SMS, email, and in-app notifications. To avoid expiration, the user must either play cash contests with the balance from their winnings or added amounts or withdraw the balance to the bank account added on MyTeam11 (before the 365-day deadline).

  • If the user's bank account details are unavailable, MyTeam11 will require the user to provide the necessary information to process the withdrawal. Failure to submit bank account details within the given time frame will result in MyTeam11 forfeiting the amount in the User's MyTeam11 wallet or handling it as deemed appropriate.

  • If a user decides to withdraw any amount from their MyTeam11 wallet beyond the 365 days deadline, they will be subject to a processing fee. This fee will either be 5% of the total withdrawal amount or ₹10, whichever value is greater.

  • If the user does not use their MyTeam11 Wallet balance for over 365 days, MyTeam11 has the right to forfeit the balance without any obligation to compensate or refund the user.

16. DISPUTE AND DISPUTE RESOLUTION

• Any disputes related to features or services provided by MyTeam11, including the Contest(s) and the interpretation and enforceability of these Terms and Conditions, shall be addressed by the competent jurisdiction of courts in Jaipur, India. All sorts of disputes, issues and questions shall be addressed by the court's competent jurisdiction in alignment with the laws of the Republic of India.

• In the event of a legal dispute between the parties, the party raising the dispute must provide written notification ("Notification") to the other party. The parties should first attempt to resolve the dispute through mutual discussion within 15 days of receiving the Notification. If this fails, the dispute shall be resolved by arbitration.

• The place of arbitration shall be in Jaipur, India and shall be conducted in English under the provisions of the Arbitration and Conciliation Act, 1996, as amended.

• During the arbitration process, the parties shall comply with the arbitral award and bear the costs of arbitration, including the fees of the arbitrator, on their own unless otherwise stated by the arbitral tribunal.

• The arbitrator may pass interim orders and awards, including specific performance, and these shall be enforceable in competent courts. The arbitrator is bound to provide a rational award.

17. Grievance Redressal Mechanism

• For complaints or grievances related to:

  • User content believed to violate T&Cs specified by MyTeam11 (excluding Intellectual Property Rights infringement);

  • User's access to the MyTeam11 platform;

  • User content believed to be obscene or defamatory to the complainant or any other person on behalf of whom the complaint is made;
    Write to: [email protected]

• For a complaint to be considered appropriate for action, it must include:

  • Name and contact details (address, contact number, email address) of the complainant;

  • Relation with the complainant or individual on behalf of whom the complaint is made;

  • If acting on behalf of a person affected by the subject matter of the complaint, name and age of the affected person with a statement under perjury that the complainant is authorised to act on behalf of such individual;

  • Clear identification of the area of complaint and description of content violations;

  • A statement that the information provided in the complaint is verified and accurate

• To file a complaint related to Intellectual Property Rights infringement, send a written notice to: [email protected]. The complaint must include:

  • Identification of the copyrighted work believed to be infringed;

  • Identification of the infringing material;

  • Name and contact details (address, contact number, email address) of the complainant;

  • Statement from the complainant's agent or law that the use of allegedly infringed copyrighted material is not authorised;

  • A statement that the information provided in the complaint is verified and accurate;

  • A statement under perjury that the complainant is authorised to act on behalf of the owner of the allegedly infringed copyrighted material;

  • Signature of the complainant or authorised agent

• MyTeam11 reserves the right to investigate and take action as deemed appropriate against such a complaint. By accepting the T&Cs, the complainant acknowledges being available for clarification and assistance with the investigation or verification of claims made in the complaint.

• Grievance Redressal Officer:

  • Name: Manu Babal

  • Email: [email protected]

  • Address: MyTeam11 Fantasy Sports Pvt. Ltd., Gate No. 8, 275, Gandhi Path W, Guru Jhambeshwar Nagar A, Vaishali Nagar, Jaipur, Rajasthan 302021

  • The Grievance Officer is identified under the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019 and the Rules enacted under those laws.

  • MyTeam11 reserves the right to replace the Grievance Officer, publishing the name and title of such replacement on the website, effective immediately upon publication.

18. RELEASE AND LIMITATIONS OF LIABILITY

• The User agrees to access and use the features provided by MyTeam11 voluntarily and at their sole risk and not to hold MyTeam11 responsible or liable for any loss or damage sustained as a result of their access to the features, including participation in the Contest(s) or acceptance of any winnings.

• The User is responsible for reimbursing MyTeam11 and its directors, employees, partners, associates and licensors from and against any responsibility, liability, cost, loss, or expense due to their access to the features, including personal injury and damage to property.

• MyTeam11 shall not be held responsible for any errors or omissions concerning the winnings.

• The User accepts full responsibility for any consequences arising from any illegal activities carried out as a result of non-conformity with these Terms and Conditions and other rules and regulations regarding the features, including the provision of an incorrect address or other personal details.

• The user consents to defend and hold MyTeam11 harmless from any third-party claims arising from their involvement with www.myteam11.com or participation in any Contest(s) organised on the MyTeam11 application.

• The User agrees that MyTeam11 shall not be held responsible for any injuries, accidents or mishaps faced due to the features or associated with the Contest(s) or the winnings of the Contests and waives and releases all rights or claims and actions against MyTeam11.

19. DISCLAIMERS

• Under applicable laws, MyTeam11, its parent/holding company, subsidiaries, affiliates, directors, officers, professional advisors or employees shall not be held liable for any loss, misdelivery, untimely delivery or failure to store any information or material.

• MyTeam11 shall not be responsible for any harm caused as a result of downloading or accessing any information or material, including but not limited to games, products, features, servers, sites, cancellation of competitions and winnings. MyTeam11 shall not be responsible for any inaccessibility of the features caused by maintenance on the servers, technology failures, failures of service providers, computer viruses, natural disasters, war, civil disturbance or any other cause beyond its reasonable control. Furthermore, MyTeam11 does not offer any warranty for the content provided on www.myteam11.com or MyTeam11 application, which is distributed on an "as is, as available" basis.

• The User shall bear sole responsibility for any material accessed, downloaded or obtained through www.myteam11.com or MyTeam11 application, and shall bear the responsibility for any damage to their computer system or loss of data that may occur as a result.

• MyTeam11 shall make its best efforts to ensure that www.myteam11.com is error-free and secure, however, neither MyTeam11 nor its partners, licensors or associates shall provide any warranty that:

  • www.myteam11.com and MyTeam11 application will meet the User's requirements

  • www.myteam11.com and MyTeam11 application will be uninterrupted, timely, secure or error-free

  • The results obtained from the use of www.myteam11.com and MyTeam11 application will be accurate or reliable

  • The quality of any products, features, information or other material obtained through www.myteam11.com and MyTeam11 application will meet the User's expectations

• MyTeam11 reserves the right to rectify any errors in the determination of winners or transfer of amounts to a User's account by using various methods as deemed fit, including set-off of the mistaken payment or deduction from the User's account. In such events, MyTeam11 agrees to notify the U

• In compliance with applicable laws, MyTeam11 and its partners, licensors, or associates shall not be held responsible for any direct, indirect, incidental, special or consequential damages arising from the use or inability to use www.myteam11.com and MyTeam11 application.

• MyTeam11 reserves the right to cancel any features, events or Contests that require specific permission or authority from any statutory authority, state/central government or board of directors, if such permission or authority is either not obtained or denied.

• By accepting these Terms and Conditions, the user agrees not to make any demands or claims in the event of suspension or closure of any Services, events or Contests organised/provided by MyTeam11.

20. MISCELLANEOUS

• Under the relevant legislation, MyTeam11 is obliged to notify Users of various events. By accepting these Terms and Conditions, the Users give their consent that such notifications issued and posted by MyTeam11 on www.myteam11.com and MyTeam11 application or conveyed via email, provided by the customer during registration, shall be considered adequate and authorised and shall take effect upon receipt by the customers. MyTeam11 shall not be held liable for any loss of information or failure to notify the User if the User fails to provide accurate and adequate information during registration.

• MyTeam11 shall not be held responsible for any delay or failure in notifying Users, organising/providing services, features and Contest(s) due to circumstances outside the control of MyTeam11, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, shortages of transportation facilities, fuel, energy, labour or materials or any cancellation of any match related to a Contest. In such events, MyTeam11 reserves the right to cancel any related Contest(s) and to process a relevant refund for all Participants.

• MyTeam11's failure to exercise or enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.

• By accepting these Terms and Conditions, Users give their consent that any claim or cause of action arising from or related to the use of www.myteam11.com and MyTeam11 application or these Terms and Conditions must be filed within thirty (30) days of such claim or cause of action arises, or it will be barred forever.

• These Terms and Conditions, including all incorporated terms, conditions and policies, constitute the entire agreement between the user/(s) and MyTeam11 Fantasy Sports Private Limited, and govern the use of www.myteam11.com, superseding any prior agreements between the User(s) and MyTeam11 Gaming Private Limited.

• If any part of these Terms and Conditions defined by MyTeam11 is deemed indefinite, invalid or unenforceable, the remaining provisions shall remain in full force.

• MyTeam11 reserves the right to moderate, restrict or ban the use of MyTeam11 application and www.myteam11.com for any particular user or generally, under MyTeam11's policy from time to time, at its sole and absolute discretion and without prior notice.

• MyTeam11 reserves the right to permanently close or temporarily suspend any features, including Contest(s).

• Your transaction history, including but not limited to Amount Added, Winnings, Contest Joined, etc., will only be shown for the last 15 days within the app. However, if you require access to transaction history exceeding the 15-day timeframe, for a maximum of 90 days, please contact our customer support team.
  Customer Support Email ID: [email protected]
  Helpline Number: +91 141-4579900

• If you have any queries related to your transactions, please contact our support team within 7 days of the issue's occurrence.

21. REFUND

• Any amount added to the MyTeam11 account can be utilised to participate in contests, features and contests organised by MyTeam11.

• A User may request a refund of any unused amount by sending a written request via email from their registered email address to [email protected]. MyTeam11, at its sole discretion, retains the right to grant or deny the refund request, after deducting applicable cancellation charges and taxes.

• Once confirmed, transactions made through MyTeam11's services and features are non-cancellable. MyTeam11 may, at its sole discretion, allow a User to cancel a transaction and receive a refund of the transaction amount, subject to the following conditions:

  • The user must send a written request to cancel the payment from their registered email address to [email protected].

  • If the payment was made for participation in a paid version of the contest, the cancellation request must be received at least 2 days before the start of the relevant round. MyTeam11 shall not be liable to refund any amount thereafter.

• The refund, if granted by MyTeam11, will be made to the source of the MyTeam11 User account, after deducting applicable cancellation charges and taxes. The transaction process is subject to additional terms and conditions, which take precedence over present terms and conditions defined by MyTeam11 in the event of a conflict. The refund is only applicable to the amount used to join any contest.

• In the event of unforeseen circumstances, such as force majeure, event cancellations, technical errors, etc., only the contest joining amount will be refunded and there will be no claim on winnings based on rank.

22. STANDARD TERMS OF PROMOTIONS

• MyTeam11, from time to time, offers various promotions that can be availed by the Users. Users are provided with a “Cash Bonus” in the Credit Bonus section of the user’s wallet as a reward for participating in such promotions. The Cash Bonus can then be used for playing on the platform.

• The Users must comply with the Promotion Terms, defined by MyTeam11, and these Standard Terms while participating in any promotions. Further, the Users accept and agree to comply with the Terms and Conditions, and privacy policies of MyTeam11 upon participating in any promotion.

• It is to be noted that the promotions are only open to users in India, and participation by proxy is not permitted. Participation in the promotions is voluntary, and participation in one promotion does not guarantee eligibility to participate in another.

• An individual must only participate in promotions through one account registered with MyTeam11. The creation of new accounts or the use of multiple accounts is not permitted. Verification of mobile numbers and other account details may be required to participate in a promotion, under the Promotion Terms.

• Individuals who have their numbers registered on the National Do Not Call Registry (“NDNC Registry”) must de-register their numbers from the NDNC Registry before participating in a promotion. MyTeam11 shall not be held responsible for any loss or damage that may occur due to notification failure to the User. Participants whose numbers are registered on the NDNC Registry shall not be authorised to make any claims against MyTeam11 in the event of not receiving any calls or SMS concerning their participation.

• The verification process may require the submission of personal information. Participants who provide their consent to receive communication from MyTeam11 also provide their consent for the collection of their personal information. This information will be subject to MyTeam11’s Privacy Policy.

• MyTeam11 reserves the right to disqualify any User at its sole discretion from a promotion if the User is found to be engaged in any inadequate, illegal, or unlawful conduct. The deposit of Cash Bonus (if applicable) or the grant of the free-entry (if any) shall be at the sole discretion of MyTeam11 and subject to the User’s compliance with these Standard Terms and the applicable Promotion Terms. MyTeam11 may change or substitute the Cash Bonus for promotion (if applicable) or free entry (if any) at any time without prior notice to the Users may not substitute the Cash Bonus received for promotion (if applicable) or free entry (if any) for other items or exchange it for cash.

• If MyTeam11 identifies or believes that a User participating in the promotion has violated the Standard Terms, Promotion Terms or the terms and conditions of the MyTeam11 fantasy game(s), MyTeam11 reserves the right to withhold or forfeit the benefits of the promotion, including the free-entry or Cash Bonus earned by the participant. Mere participation in a promotion does not guarantee the receipt of any free entry or Cash Bonus indicated as winnings under such promotion.

• MyTeam11’s decision regarding the winners and winnings in the context of the promotions shall be final and binding, and no correspondence, objections, complaints, etc. shall be entertained. Promotions may not be combined with any other contest, offer, or promotion that is running simultaneously and organised or conducted by MyTeam11.

• MyTeam11 holds the right to change, modify, or withdraw any promotions and/or change these Standard Terms and/or the Promotion Terms at any time without prior notice to the Users.

• MyTeam11 does not make any commitment, express or implied, to respond to any feedback, suggestion and, or queries of the participants of the Promotions.

Conversion Bonus

Conversion Bonus is an incentive offered to MyTeam11 users when they convert their winnings into deposits within the MyTeam11 app. In simpler terms, Conversion Bonus can be treated like an unutilized winnings and can be used 100% while joining any contest on the app.

You can convert your winnings into deposits and avail several benefits, including earning up to a 6% Conversion Bonus and saving 30% TDS. By using this feature, you agree to these Terms and Conditions ("T&Cs").

• Eligibility

  • This feature is available to all registered users of the MyTeam11 app.

• Conversion Process: To convert your winnings into deposit, follow these steps:

  • Go to the Wallet section.

  • Tap on the "Withdraw Money" button.

  • Click on the "I want to Convert" button.

  • Enter the amount you wish to convert.

  • Click on the "Convert Now" button.

• Conversion Limits:

  	Minimum Conversion Amount (in INR)	Maximum Conversion Amount (in INR)
  Per Day	200	1,00,000
  Per Transaction	200	1,00,000

• Conversion Bonus

  • Users will receive a Conversion Bonus of up to 6% when converting their winnings into deposits.

  • The Conversion Bonus will be valid for 14 days from the date it is credited to the user's account.

  • The Conversion Bonus can be 100% utilised while joining any contest on the app.

• Additional Terms and Conditions

  • The Conversion Bonus is not transferable or withdrawable.

  • MyTeam11 reserves the right to modify or terminate this feature without prior notice.

  • MyTeam11's decision on all matters related to this feature shall be final and binding.

  • Conversion feature does not imply exemption from taxes on winnings, but a potential deferral of TDS liability while the converted amount remains deposited within the MyTeam11 app and used for contest participation.

  • Users understand that MyTeam11 does not provide tax advice or claim to eliminate any tax liability arising from winnings. Users are solely responsible for complying with all applicable tax laws and regulations related to their winnings and contest participation.

DEPOSIT BONUS

During the 50th meeting of the GST Council of India in 2023, a decision was made to impose a 28% tax on online gaming applications. Commencing from the 1st of October 2023, the implementation of a 28% GST on deposits will take effect. So the deposits made by users on the MyTeam11 application will now be subject to a Goods and Services Tax (GST) rate of 28%. While this may seem like an additional cost, we've got some great news for all! The deducted GST, at the time of deposit, comes back to the user in the form of bonus and it will be credited in user’s deposit bonus wallet. This bonus is valid for 30 days from the date of deposit. Deposit bonus can be used to join the contest or play other games on MyTeam11. 15% of contest entry fee will be deducted from the deposit bonus after all other available discounts and bonuses are applied.

Users can monitor the distribution of their deposit and GST deduction in the Wallet section. In the Deposit section, users can see the total amount (inclusive of 28% GST) added in their MyTeam11 wallet. As they click on the same, it will reflect:

• The deposited amount in user’s wallet after deducting 28% GST

• Deposit Bonus (same as deducted GST amount)

Deposit Bonus Usage Terms:

15% of contest entry fee will be deducted from the deposit bonus after all other available discounts and bonuses are applied.

The deposit bonus is valid for 30 days from the date of deposit.

The Deposit Bonus amount is non-redeemable and carries no cash value. It cannot be transferred, negotiated, or sold and cannot be redeemed for cash.

The Deposit Bonus is reflected within the 'Deposit' section of the MyTeam11 wallet. Users can see the deposited sum (after deducting a 28% Goods and Services Tax), in addition to the Deposit bonus, which is equal to the deducted GST amount.

MyTeam11 will not entertain any correspondence, objections, or complaints regarding the Promotion or the issuance of Deposit Bonus. The decision of MyTeam11 in this regard will be considered final and binding.

MyTeam11 reserves the right to change, modify, substitute, or withdraw the bonus and/or these Terms and Conditions at its sole discretion or in response to any fluctuations in GST rates. Such modifications will be conveyed to users through appropriate means of communications, such as email.

CREDIT BONUS

Any bonus vouchers provided as part of MyTeam11's promotional schemes, such as Refer & Earn, Sign-up Rewards etc., and offers shall be credited to the 'Credit Bonus' section of a User's profile.

The usage of Cash Bonus vouchers available in the 'Credit Bonus' section shall be subject to these Terms and Conditions along with the General Conditions and Policies of MyTeam11.

CREDIT BONUS USAGE TERMS:

• A newly registered User on MyTeam11 may utilise a voucher up to ₹25 (from the available Credit Bonus) to participate in their first pay-to-play contest, provided that the contest has a minimum of 1000 members.

• For subsequent contests, the percentage of the usable Bonus for discounts in a particular contest will be displayed on the contest page.

• The Credit Bonus amount is non-redeemable and carries no cash value. It cannot be transferred, negotiated, or sold and cannot be redeemed for cash.

• The Bonus vouchers in the User's Credit Bonus section may only be used to participate in contests offered on the platform under the stated conditions.

• To be eligible for the Credit Bonus vouchers offered by MyTeam11, the User must be a registered member of the platform.

• Any unused Credit Bonus vouchers will expire 14 days from the date of issuance.

• MyTeam11 reserves the right to

  • withhold the deposit of the Credit Bonus vouchers; and/or

  • forfeit any deposited Credit Bonus vouchers to a User account or any winnings earned through the use of such Credit Bonus; and/or

  • suspend or deactivate a User's gaming account in the event of a breach of MyTeam11's Terms and Conditions.

• MyTeam11 will not entertain any correspondence, objections, or complaints regarding the Program or the issuance of Credit Bonus vouchers. The decision of MyTeam11 in this regard will be considered final and binding.

• This Program cannot be combined with any other promotions, contests, or programs running simultaneously on MyTeam11.

• MyTeam11 reserves the right to change, modify, substitute, or withdraw the Program and/or these Terms and Conditions at its sole discretion without prior notice to the Users.

23. MYTEAM11 PROMOTIONS

Golden Ticket

MyTeam11 provides its users with a promotional offering called the "Golden Ticket". This allows Users to purchase a pass and save a percentage of the entry fee in a specific contest. By purchasing the Golden Ticket, Users agree to abide by the conditions specified by MyTeam11, including but not limited to:

• The Golden Ticket shall only be used for the contest and tournament it is offered for.

• The Golden Ticket comes with a predefined validity period, and if not used, it shall expire once the validity period is over.

• In the event of a contest being cancelled due to unavoidable circumstances, a coupon of similar value shall be provided to the User.

• If the tournament for which the Golden Ticket is offered is abandoned, an amount equivalent to the remaining passes will be credited to the "Unutilized" section of the User’s MyTeam11 wallet.

• Any additional terms and conditions defined during the launch of a particular Golden Ticket bundle shall be applicable.

• The price of any Golden Ticket pass-bundle offered on MyTeam11 can be changed at any time without prior notice to the Users and is at the sole discretion of MyTeam11.

REFER & EARN

MyTeam11 offers its Users the opportunity to earn a Cash Bonus through its "Refer & Earn" promotion. Users can invite their friends to join the platform and be eligible for earning a Cash Bonus, which shall be credited to the "Credit Bonus" section of the User’s wallet. Both the Referrer and Referent are eligible for earning the Cash Bonus under this promotion. The referent shall earn up to ₹125 Cash Bonus, while the referrer can earn up to ₹1000 Cash Bonus as mentioned in the Credit Bonus section of their wallets.

SIGN UP

Any User registering for the first time on the MyTeam11 platform shall be eligible for a Cash Bonus worth up to ₹125, visible in the Credit Bonus section of their wallet.

DISCOUNTS & FREE ENTRY

MyTeam11 offers a variety of discounts and free entries to contests from time to time to several Users, based on defined criteria at its sole and absolute discretion. The promotion shall only be offered to those who meet the eligibility criteria.

24. VERIFICATION

• To create, register, and operate an account with MyTeam11, Users must verify their personal and contact information, including (i) mobile number, (ii) email address, (iii) PAN card details, (iv) address proof, and (v) bank account details such as name, bank name, date of birth, branch, IFSC code, state, driving licence, and Aadhaar card. The images provided by users using MyTeam11's services and features must be scanned copies of original documents, and the image size of these scanned copies must not exceed 2 MB. A scanned image of a photocopy of the User's PAN card will not be acceptable.

• Participants who are above the age of 18 years and have completed the registration process by providing valid and complete information on the registration form will receive a confirmation email containing their login details.

• In the case of an E-PAN card, a full scanned image of both the front and back of the E-PAN card must be uploaded for the PAN card verification process.

• Users must provide the documents required by MyTeam11 during the verification process; alternative documents will not be accepted. PAN cards of Users born before 1968 will not be accepted, and these Users must provide verification proof by emailing an image of themselves holding their PAN card near their face to [email protected].

• The verification process at MyTeam11 typically takes 1-3 working days to complete. Users will be notified by MyTeam11 regarding the completion of the verification process.

• Any changes to the information provided by Users during registration or afterwards must be made in writing and accompanied by a valid document of change. Users are obligated to inform MyTeam11 of these changes to update their records. If the User fails to provide such updates, they will be solely responsible for any failure to receive communication from MyTeam11.

• By accepting these Terms and Conditions, Users provide their consent to provide accurate and adequate information at the time of verification. MyTeam11 reserves the right to reject a User's verification application if the PAN card details and account details do not match.

25. General Terms & Conditions for Pan Card and Bank Account

PAN CARD

• A PAN Card, once uploaded and verified by the User may be deleted at any time if it is suspected or found to be a falsified document.

• If the PAN card is suspected or found to be fraudulent, the User's account may be blocked for violation of fair play.

• If a User is found to be a resident of Assam, Odisha, Telangana, Nagaland, Sikkim or Andhra Pradesh after the PAN card verification process, their PAN card may be deleted at any time, even after verification.

BANK ACCOUNT TERMS & CONDITIONS

• A Bank account, verified by the User, may be deleted at any time if the bank account documents are suspected or found to be falsified documents.

• If the bank account documents are suspected or found to be fraudulent, the User's account may be blocked for violation of fair play.

• Withdrawals may be withheld if the uploaded bank account documents are suspected or found to be fraudulent, either during or after verification.

• If a User is found to be a resident of restricted states after the bank account verification process, their bank account may be deleted at any time, even after verification.

• Please note that all state bank accounts have been merged with the State Bank of India (SBI). It is important to ensure that the correct IFSC code is entered during the verification process.

• The bank account number as shown on the verification image must exactly match the account number entered in the details. The inclusion of leading zeros is mandatory.

PAN-BANK MISMATCH TERMS & CONDITIONS

• The User's provided PAN and bank account details will be subject to examination.

• If the banking and PAN details do not match, the User's account will be blocked from accessing the MyTeam11 application.

• MyTeam11 will notify the User via email in this event.

• The User will only be able to access MyTeam11 services once they have provided valid PAN and banking details.

26. TAXATION

26.1 GST

These Terms and Conditions ("Terms") outline the amendment to the Goods and Services Tax (GST) rate applicable to the deposits on MyTeam11 Fantasy App, starting from October 1st, 2023. By using MyTeam11 application, you acknowledge and agree to adhere to these terms regarding the GST rate change. 

GST Implication

During the 50th meeting of the GST Council of India in 2023, a decision was made to impose a 28% tax on online gaming applications. Commencing from the 1st of October 2023, the implementation of a 28% GST on deposits will take effect.  

Effective Date: October 1st, 2023

User Impact & Responsibility

On initiating a deposit on MyTeam11 application, the GST of 28% will be borne by the user. The deposited amount by the user will be inclusive of GST. This means that users do not have to pay an additional 28% GST on top of the amount they deposit. 

MyTeam11 will issue invoices that reflect the updated GST rate of 28% at the time of deposit along with the detailed calculations of all deductions. This invoice will be sent to the user by email as they make the deposit on the app. User can also check and download the invoice as they view statement under the wallet section of MyTeam11 app. 

GST Calculation

28% GST will calculated as = {(deposited amount)/(100+28)}*28
For example,
If a user deposits ₹1000. In this case,
The 28% GST will be calculated as: {(1000)/(100+28)}*28 = ₹218.75
The amount deposited in user’s wallet will be: 1000 - 218.75 = ₹781.25

Jurisdiction and Dispute Resolution

Any disputes or legal matters arising from the interpretation or application of these terms and the GST rate change shall be subject to the jurisdiction and shall be resolved through arbitration or legal processes as outlined in our standard Terms and Conditions. 

Modification of Terms

MyTeam11 reserves the right to modify these Terms and Conditions, including GST rate amendments, as required by changes in tax laws or for any other legitimate reason. Users will be notified of such modifications through appropriate communication channels.  

In the event that the proposed GST provisions are changed or amended by the government, the current mechanism may endure a change, which the company and the users must adhere to. Any provisions that reflect the previous mechanism or regime will be disregarded 

Contact Information

For any questions, concerns or inquiries related to these Terms and Conditions or the GST rate change, please contact MyTeam11 Customer Support team.  

Email ID: [email protected]
Phone Number: +91-1414579900

By using MyTeam11 application from October 1st, 2023, you acknowledge and accept the amended GST rate of 28% as outlined in these Terms and Conditions. 

26.2 TDS

According to the new section 194BA of the Income-tax Act, 1961, starting from 1st April 2023, a 30% withholding tax (‘TDS’) will be applied to the positive “Net Winnings” earned by Users from online games on MyTeam11.

TDS will be triggered:

• At the time of withdrawal throughout the year, or

• At the end of the Financial Year i.e. 31st March

Net Winnings will be calculated using the following formula:

In this case, Net Winnings of a User will be calculated as:

Net Winnings = A - B - C - D, where,

A = Aggregate withdrawals from the user account
B = Aggregate amount deposited in the user account during that period
C = Balance in the user account at the beginning of the financial year
D = Winnings included from earlier withdrawals on which TDS has already been deducted

For easier understanding, please refer to the following examples:

Example 1) TDS DEDUCTION ON 1ST WITHDRAWAL:

A User has a winning wallet balance of ₹2,000 at the beginning of the financial/fiscal year and hasn't deposited any amount in the MyTeam11 wallet. The user uses the existing balance to participate in fantasy contests and has accumulated winnings of ₹10,000. Now the user requests a withdrawal of ₹4,000, then the User's account has the following details:

Requested withdrawal from the user, A = ₹4,000
The amount deposited in the user account during the year, B = 0
Opening balance in the user account, C = ₹2,000
Winnings from earlier withdrawals on which TDS has been deducted, D = 0

Then, Net Winnings = A - B - C - D
Net Winnings = 4,000 - 0 - 2,000 - 0
Net Winnings = ₹2,000

TDS on this withdrawal will be calculated as follows:
TDS = 30% of Net Winnings
TDS = 0.30 * Net Winnings
TDS = 0.30 * 2,000
TDS = ₹600

Amount credited to Bank Account = Requested Withdrawal Amount (A) - TDS
Amount credited to Bank Account = ₹4,000 - ₹600
Amount credited to Bank Account = ₹3,400

In simpler terms, the User has requested to withdraw ₹4,000 from his/her winnings. After considering the account balance and deposits, the Net Winnings amount to ₹2,000. MyTeam11 will withhold 30% of the Net Winnings as TDS, which is ₹600 in this case. The final amount credited to the User's registered bank account would be ₹3,400.

Example 2) TDS DEDUCTION ON FOLLOWING WITHDRAWALS:

Let’s say that the same User has deposited ₹2,000 in his in-app wallet. The user now requests another withdrawal of ₹5,000. In this case:

Total withdrawal amount requested, A = ₹4,000 (earlier withdrawal amount) + ₹5,000 (new withdrawal amount)
Total amount deposited by the user, B = ₹2,000
Opening balance of the financial year, C = ₹2,000
Withdrawals on which TDS has been deducted, D = ₹2,000

Then, Net Winnings = A - B - C - D
Net Winnings = (₹4,000 + ₹5,000) - ₹2,000 - ₹2,000 - ₹2,000
Net Winnings = ₹9,000 - ₹6,000
Net Winnings = ₹3,000

TDS on this withdrawal will be calculated in the following manner,
TDS = 30% of Net Winnings TDS = 0.30 * Net Winnings
TDS = 0.30 * 3,000 TDS = ₹900

Amount credited to Bank Account = Requested Withdrawal Amount - TDS
Amount credited to Bank Account = ₹5,000 - ₹900
Amount credited to Bank Account = ₹4,100

The User has made two withdrawals that sum up to ₹9,000 from his/her winnings during the year. After considering the account balance, deposits and previous withdrawals, user’s Net Winnings amount to ₹3,000. After the TDS deduction, ₹4,100 will be credited to the registered bank account of the user.

For TDS at the year-end:

Let’s say the same User mentioned in the above examples has ₹10,000 winning amount left in the MyTeam11 wallet by the end of the financial year (i.e. 31st March) against the deposit of ₹5,000. Since, no TDS deduction has been done on these winnings, in such a case, MyTeam11 will automatically deduct a 30% TDS in the following manner: (and will be reflected in MyTeam11 wallet)

Total withdrawal amount, A = ₹9,000
Total amount deposited by the user, B = ₹2,000 + ₹5,000 = ₹7,000
Opening balance of the winning wallet at the beginning of the financial year, C = ₹2,000
Winnings from earlier withdrawals on which TDS has been deducted, D = ₹2,000 + ₹3,000 = ₹5,000
Closing Balance in the winning wallet at the end of the financial year, E = ₹10,000

Then, Net Winnings = E + A - B - C - D
Net Winnings = (₹10,000 + ₹9,000) - ₹7,000 - ₹2,000 - ₹5,000
Net Winnings = ₹19,000 - ₹14,000
Net Winnings = ₹5,000

TDS on this withdrawal will be calculated in the following manner,
TDS = 30% of Net Winnings
TDS = 0.30 * Net Winnings
TDS = 0.30 * 5,000
TDS = ₹1,500

New Wallet Balance = Winnings on which no TDS has been deducted - TDS
New Wallet Balance = ₹10,000 - ₹1,500
New Wallet Balance = ₹8,500

NOTE: This new wallet balance is the closing balance of the year which will automatically become the opening balance of the following financial year.

EXAMPLE 2) TDS DEDUCTION IF THE USER MAKES NO WITHDRAWAL THROUGHOUT THE YEAR:

In a scenario where a User with an opening balance of ₹3,000 has participated in skill-based contests throughout the year and won ₹15,000, deposited ₹5,000 in the wallet but has not made any withdrawal, in such case, Net Winnings and TDS deduction will be calculated in the following manner:

Net Winnings = E + A - B - C - D, where,
Total withdrawal amount, A = ₹0, as user hasn’t made any withdrawal request
Total amount deposited by the user, B = ₹5,000
Opening balance of the winning wallet at the beginning of the financial year, C = ₹3,000
Winnings from earlier withdrawals on which TDS has already been deducted, D = ₹0, as no withdrawal has been made
Closing Balance in the winnings wallet at the end of the financial year, E = ₹15,000

Net Winnings = E + A - B - C - D
Net Winnings = ₹15,000 + 0 - ₹5,000 - ₹3,000 - 0
Net Winnings = ₹15,000 - ₹8,000
Net Winnings = ₹7,000

TDS = 30% of Net Winnings
TDS = 0.30 * Net Winnings
TDS = 0.30 * 7,000
TDS = ₹2,100

New Wallet Balance = Balance in the user account at the end of the financial year - TDS
New Wallet Balance = ₹15,000 - ₹2,100
New Wallet Balance = ₹12,900

This new wallet balance is the closing balance of the year which will automatically become the opening balance of the following financial year.

• As Cash Bonus(es) are a promotional incentive provided to the Users, they are exempted from TDS deduction.

• The amount credited to the User's registered bank account or MyTeam11 Wallet (in case of a change in the financial year) will be the remaining amount after the TDS deduction, as per the new tax policy.

• In case of such tax deductions, the winners will be provided TDS certificates.

• In compliance with Section 269SU of the Income Tax Act, we insist to make payments by NEFT/RTGS/IMPS or any other E Modes.

• The individuals declared as winners by MyTeam11 agree to pay any applicable taxes, including (but not limited to) income tax, gift tax, etc., in compliance with the new tax policy. Both winnings and MyTeam11 Credits are subject to various taxes.

27. WITHDRAWALS

In terms of withdrawals, if a MyTeam11 User is found to violate the Fair Play Terms or the General Terms and Conditions of the website, MyTeam11 reserves the right to take strict measures against the User, including, but not limited to:

• If a User is found to have more than nine referred friends whose mobile number, email address, or PAN card details are unverified, their withdrawal requests may be put on hold or their user account may be blocked permanently.

• If a User is asked to get the details of their referred friends verified by MyTeam11 executives, and they have more than nine friends with unverified details, the withdrawal request put on hold will not be refunded to the User's MyTeam11 account and will continue to be on hold.

• If a User is found to have multiple accounts registered under the same name, their withdrawal request may be put on hold or their User account may be blocked, preventing them from further play on MyTeam11.

• If a User is found to violate MyTeam11's Fair Play Terms, as outlined on the "Fair Play" page, their ability to play on MyTeam11 may be blocked or their withdrawal requests may be put on hold.

• The withdrawals of Users who create a fake referral chain by registering multiple accounts under the same name will be blocked and their withdrawal requests will be put on hold.

• If a User is found to be a resident of Assam, Odisha, Telangana, Nagaland, Sikkim or Andhra Pradesh and concealed this fact during registration, their User account will be blocked and their withdrawal requests will be put on hold.

• MyTeam11 reserves the right to put a User's withdrawal request on hold or block their account at any time during its audits, even if the withdrawal request has previously been accepted.

• If a withdrawal request is put on hold and MyTeam11 decides, at its sole discretion, to process the request after the User agrees to abide by the Fair Play Terms, the withdrawal will take five to seven working days to process.

• If MyTeam11 suspects that a user violates its Fair Play or verification terms, as stated in the Terms and Conditions, it reserves the right to verify the User at any time. MyTeam11 may conduct a video call with the User to validate and verify their identity. If the video call is negative, the User account will be blocked and their withdrawal will be put on hold. MyTeam11 reserves the right to verify and validate the identity of a User at any time, as it sees fit.

• If a user creates multiple accounts on MyTeam11 using a single device, they must ensure that all mandatory verification formalities, including mobile, email, PAN card, and bank account details verification, have been completed for all accounts. Completing these processes will ensure smooth withdrawals for such Users on MyTeam11.

27.1 NORMAL WITHDRAWALS

Terms and Conditions for Normal Withdrawals on MyTeam11:

• A minimum amount of ₹200 can be withdrawn per day, with a maximum amount of ₹1,00,000.

• Users can withdraw a minimum amount of ₹200 and a maximum amount of 1,00,000 per transaction.

• Withdrawal requests by Users will be processed within 24 hours on weekdays and up to 72 hours on weekends, excluding the date the request is made.

• The working days referred to in this context are those of the bank.

• If a withdrawal request is not processed within two to three days after the date the request is made, the User should check their registered email address for any communications from MyTeam11.

• The User requesting a withdrawal must not have a violation history on MyTeam11.

• In the event of a Fair Play violation, MyTeam11 may hold the next and future Instant Withdrawal requests until an appropriate explanation is received. Such cases will be dealt with under the "Fair Play Violation" policy.

• In the event of a dispute, disagreement or concern between MyTeam11 and its payment partner, MyTeam11 reserves the right to hold the withdrawal requests and amounts until resolution.

27.2 INSTANT WITHDRAWALS

Terms and Conditions for Instant Withdrawal on MyTeam11:

• A minimum amount of ₹200 can be withdrawn per day, with a maximum amount of ₹50,000.

• All Users are eligible for Instant Withdrawals, with a daily minimum withdrawal limit of ₹200 and a maximum ranging from ₹1,000 to ₹50,000, depending on the user's level described in the following table:

  USER LEVEL	INSTANT WITHDRAWAL LIMIT
  Below 11	₹1,000
  11-50	₹10,000
  51-100	₹15,000
  101-150	₹20,000
  151-200	₹30,000
  Above 200	₹50,000

• The User's PAN card and bank account must be verified with MyTeam11. Additionally, the name on the PAN card must match the profile name on MyTeam11.

• The Instant Withdrawal will be processed via the IMPS method of transfer and the withdrawal may take 2-3 hours for the amount to reflect in the User's bank account.

• MyTeam11 reserves the right to hold or deactivate the Instant Withdrawal service at any time, without prior notice to the user.

• The user requesting the Instant Withdrawal must not have a violation history on MyTeam11.

• In the event of a Fair Play violation, MyTeam11 may hold the next and future Instant Withdrawal requests until an appropriate explanation is received. Such cases will be dealt with under the "Fair Play Violation" policy.

• In the event of a dispute, disagreement or concern between MyTeam11 and its payment partner, MyTeam11 reserves the right to hold the withdrawal requests and amounts until resolution.

• In the event of a failed Instant Withdrawal, it will be converted to a normal withdrawal and processed within 1-3 working days.

Users are allowed to make only one withdrawal in 24 hours. Please note that MyTeam11 retains the right to alter these terms and conditions at its discretion, with the ability to make changes at any time.

28. PAYMENT TERMS

• In respect of any transactions entered into on the MyTeam11 platform, including making a payment to participate in the paid versions of Contest(s), Users agree to be bound by the following payment terms:

• The payment of the pre-designated amount that Users make to participate in the Contest(s) is inclusive of the pre-designated platform fee for access to the MyTeam11 Services charged by MyTeam11 and the predetermined participant's contribution towards winnings.

• The MyTeam11 reserves the right to charge a Contest Entry Amount, which would be specified and notified by MyTeam11 on the Contest page created on the platform, before a User joins such a Contest. The Contest Entry Amount (inclusive of applicable tax thereon) will be debited from the User's account balance.

• The User may participate in a Contest in which they have to contribute a pre-specified amount towards the Winnings of such Contest. This contribution will be passed on to the winner(s) of the Contest after its completion, as per the terms and conditions of such Contest.

• To ensure statutory compliance with Section 269SU of the Income-tax Act, MyTeam11 encourages payments to be made to its bank accounts through electronic modes such as NEFT, RTGS, and IMPS. The relevant details can be found on the payment platform.

• It should be noted that the winnings mentioned in all marketing communications refer to the cumulative winnings for a particular series.

Disclaimer: This game involves an element of financial risk and may be addictive. Therefore, it is advised that Users play responsibly and at their own risk.