frequently asked question

Effective from 1st October, deposits made on MyTeam11 application are subject to GST at the rate of 28%. The amount deposited by the user will be inclusive of GST. This means that users do not have to pay an additional 28% GST on top of the amount they deposit.

When a user makes a deposit on MyTeam11 application, 28% GST deducted from the deposited amount will be given back to the user in the form of bonus. This bonus is called DEPOSIT BONUS.

Deposit bonus can be used to join a contest on MyTeam11. 15% of contest entry fee will be deducted from the deposit bonus after all other available discounts and bonuses are applied.

This bonus is valid for 30 days from the day of deposit.

Effective from 1st October, each deposit made on MyTeam11 is subject to (GST) at the rate of 28%. This GST is adjusted from the deposit made by users considering such deposits as inclusive of GST. MyTeam11 will send the tax invoice to the users through email reflecting collection of GST at the rate of 28%. Further, the Company shall provide the additional discounts to users which shall be equivalent to or compensate the GST amount collected from the users.

No. GST will not be applicable to the winnings. It is only applicable on deposits which are made by users.

28% GST will calculated as = {(deposited amount)/(100+28)}*28

For example,
If a user deposits ₹1000. In this case, 
The 28% GST will be: {(1000)/(100+28)}*28 = ₹218.75
The amount deposited in the user’s wallet will be: 1000 - 218.75 = ₹781.25

GST rates are subject to periodic revisions by the government. Any changes in GST rates will be in accordance with the notifications issued by the government of India under GST law.

You can visit the GST rate amendment Terms & Conditions page or refer to the GST laws and guidelines provided by the Government of India for more information.

Once the deposit is made by the user on MyTeam11 application, an email confirmation will be sent to the user reflecting detailed calculation of GST deductions. Users can download the tax invoice from that respective mail.

Since this GST rate amendment is effective from 1st October 2023, deposit made by users before this date will not be subject to any GST.

No

No, once the GST is collected and it will not be refunded to the user. The user shall be allowed to withdraw the amount exclusive of GST only. Further to clarify, it means if the user decides to not to play any game on myteam11 and wishes to get refund of the amount deposited, then the user will only get the refund of balance lying in the deposit wallet and no refund shall be granted of the GST amount.

No.

A Conversion Bonus is an incentive offered to MyTeam11 users when they convert their winnings into deposits within the MyTeam11 app. This bonus can be used 100% while joining any contest on the app.

All registered users of the MyTeam11 app are eligible for a Conversion Bonus.

To convert your winnings into deposits and receive a Conversion Bonus, follow these steps:

• Go to the Wallet section of the MyTeam11 app.

• Tap on the "Withdraw Money" button.

• Click on the "I want to Convert" button.

• Enter the amount you wish to convert.

• Click on the "Convert Now" button.

These are the following conversion limits:

You can get up to 6% Conversion Bonus.

The Conversion Bonus is valid for 14 days from the date it is credited to the user's account.

No, the Conversion Bonus is not transferable or withdrawable. It can only be used to join contests on the MyTeam11 app.