frequently asked question

As you download the MyTeam11 application, you will be asked to register on the app as you land on the homepage. Users have to submit their mobile number and email address to register.

The users may encounter login problems due to various reasons. The primary reason why the user might not be able to login is when a user enters an incorrect email ID and password. In case the user has forgotten their password, there’s a Forgot Password link available below the login option. By clicking on the Forgot Password link, the user will be taken to a new webpage, where the user can reset their password by entering their registered mobile number and MyTeam11 will send an OTP. The user can enter the OTP sent by MyTeam11 to reset their password.

No. A user is allowed to have only one account under their name with valid supporting documents on MyTeam11. Please refer to the Fair Play policy for further details.

The users can easily update/edit their information by logging into their MyTeam11 account using their mobile number, registered email address and password. After logging into their MyTeam11 account, the users can edit/update their information by clicking on ‘Edit Profile’ on the top right of the page. Users will be able to edit their basic information including Date of Birth, profile name, address, mobile number and team name on the MyTeam11 App.

In case you are a registered and verified user of MyTeam11, and are using the correct registered email address and mobile number but still can’t login into your MyTeam11 account, please reach out to us via the Contact Us page.

In case you haven’t received any confirmation email from MyTeam11 after registering with MyTeam11 there could be 2 reasons:

1. The mail sent by MyTeam11 might have been marked as “Spam” and could have been sent to the spam folder of your mailbox. In such a case, please check the spam folder of your mailbox and mark MyTeam11 as ‘Not Spam,’ additionally add MyTeam11 to your contacts to avoid any future inconvenience.

2. The user might have mistyped their email address while registering with MyTeam11. In such a case, please reach out to us via our Contact Us page.

The online fantasy cricket gaming services offered by MyTeam11 are for everyone including those who don’t know much about cricket. So, yes, you can play even if you don’t know much about cricket. In addition, the “How to Play” section of the MyTeam11 website can assist you in playing the game by briefing you about the playing tactics.

It is very easy for a user to withdraw their winnings from MyTeam11. Just tap on withdraw money in the Wallet section, enter an amount between ₹100 - ₹50,000 and slide to complete withdrawal to credit the amount in your Bank account. If you have more queries regarding this topic, check out the Withdrawal section.

First-time users on MyTeam11 can get up to ₹900 Cash Bonus in their MyTeam11 wallet on the first three deposits. Users will receive a 100% Cash Bonus on the first deposit, a 50% Cash Bonus on the second deposit and a 25% Cash Bonus on the third deposit. The maximum Cash Bonus users can receive for each deposit is ₹300. To qualify for the offer, a user must make a minimum deposit of ₹50 for each transaction.